Refund Policy

The rest of this page covers the details: who is eligible, how to request it, what happens to your account, and how the refund mechanics work through our payment processor.

You are eligible for a full refund if:

• You request it within 14 calendar days of your first paid charge on viralcutoff.
• You have not previously received a refund for the same account or payment method.
• Your account has not been suspended or terminated for breach of the Terms of Service, including abuse, fraud, or chargeback gaming.

The 14-day window applies to your first subscription on the account. Subsequent monthly renewals are not, by default, eligible for refund — but you may cancel at any time to stop future renewals (see "Cancellation vs. refund" below).

Email phani@fangorn.tech from the email address tied to your viralcutoff account. Include:

• The email address on the account.
• The approximate date of the charge you want refunded.
• (Optional but useful) A line or two on what didn't work for you — feedback helps us improve. You are not required to provide a reason.

We aim to acknowledge within one (1) business day and to confirm the refund within three (3) business days. The refund itself is issued through Paddle (see below) and typically appears on your statement within five to ten (5–10) business days after that, depending on your card issuer or bank.

All payments for viralcutoff are processed by Paddle.com Market Limited, our Merchant of Record. Refunds are therefore also issued through Paddle and are returned to the original payment method used at checkout. We cannot redirect a refund to a different card, bank account, or payment instrument.

Paddle is responsible for any applicable VAT, GST, or sales tax that was added at checkout; the refund amount returned to you will include those taxes where they were collected.

You may also request a refund directly through Paddle by following the link on your billing receipt, or via Paddle's buyer support at paddle.net. If you do, please also let us know so we can deactivate the subscription on our side and prevent further charges.

When we issue a refund we also cancel the underlying subscription. Your account is downgraded immediately on refund — you will stop receiving daily digests and will no longer be able to add new keyword slots beyond any free allowance.

Your account itself is preserved (so you can sign back in later if you change your mind), but you may request full deletion at any time per our Privacy Policy.

Cancellation stops future renewals but leaves access in place until the end of the period you have already paid for. You can cancel at any time, from your dashboard or by emailing us. Cancellation is not the same as a refund.

Refund reverses a charge that has already been made. Refunds are limited to the eligibility window described above; cancellation is not.

We may decline a refund where:

• The request is made more than 14 days after the first charge and the request is not based on a statutory right described below.
• The account has been used in violation of the Terms of Service, including abuse, automated scraping, or attempts to circumvent slot limits.
• We detect a pattern of refund-and-resubscribe behaviour suggesting bad-faith use of the policy.
• The original charge was refunded via a chargeback or dispute already.

This policy is offered in addition to, and does not limit, any consumer rights you have under applicable law, including the right of withdrawal under EU Directive 2011/83/EU for consumers in the European Economic Area, and any equivalent rights under the laws of the United Kingdom, India, or your country of residence. If your local consumer law grants a longer refund window or stronger remedy, that law prevails.

We may update this Refund Policy from time to time. Material changes will be communicated by email or in-product at least fourteen (14) days before they take effect. Any change applies only to charges made after the change is effective.

To request a refund, or for any question about this policy: