Refund Policy

All payments for viralcutoff are processed by Paddle.com Market Limited ("Paddle"), our Merchant of Record. This Refund Policy is aligned with Paddle's Buyer Refund Policy, which governs how refunds for viralcutoff are issued.

Consumers in certain countries have a statutory right to withdraw from the purchase of digital content or services within a fixed period and receive a full refund. The withdrawal period depends on your country of residence:

• 14 days — European Union, European Economic Area, Switzerland, United Kingdom, Israel, Turkey.
• 7 days — Canada, South Korea, Brazil, China.
• 5 days — Singapore.

The period runs from the date of the transaction. To exercise your right, see "How to request a refund" below.

For consumers in the European Union, the European Economic Area, Switzerland, and the United Kingdom, the statutory right to withdraw does not apply to digital content that you have started to download, stream, or otherwise use when, at checkout, you gave express consent for the digital content to be made available before the end of the withdrawal period and acknowledged that doing so causes you to lose the right to withdraw. By signing in to viralcutoff or otherwise accessing the service during the withdrawal period, you may be deemed to have begun using the digital content.

The statutory right to withdraw applies to one-off purchases and to the first payment under a subscription contract. It does not apply to subsequent subscription renewal payments. You may cancel a subscription at any time to stop future renewals; see "Cancellation vs. refund" below.

If viralcutoff is materially defective or does not conform to its description, please contact us first at phani@fangorn.tech so we can attempt to resolve the issue. If we are unable to do so, Paddle will issue a refund in accordance with applicable consumer protection laws in your country of residence.

You can request a refund directly through Paddle in either of the following ways:

• Open the "View receipt" or "Manage subscription" link in your Paddle billing email and use the "Request refund" option.
• Visit paddle.net and follow the support flow.

You may also email us at phani@fangorn.tech and we will assist you in submitting the request to Paddle. Please include the email address on your account and the approximate date of the charge.

Approved refunds are processed by Paddle using the same payment method that was used for the original transaction, where possible, and are typically completed within fourteen (14) days of approval. Paddle is responsible for any applicable VAT, GST, or sales tax collected at checkout; the refund amount returned to you will include those taxes where they were collected.

If you initiate a chargeback or payment reversal with your bank or card issuer, your access to viralcutoff may be temporarily suspended pending review. We encourage you to contact us at phani@fangorn.tech or Paddle at paddle.net before initiating a chargeback so we can attempt to resolve the matter directly.

Cancellation stops future subscription renewals but leaves access in place until the end of the period you have already paid for. You can cancel at any time, from your dashboard or via the link in any Paddle billing email. Cancellation is not the same as a refund and does not reverse any past charges.

Refund reverses a charge that has already been made and is governed by the statutory rights and other grounds described above.

We may update this Refund Policy from time to time, in particular to reflect changes to Paddle's Buyer Refund Policy or to applicable consumer protection laws. Material changes will be communicated by email or in-product before they take effect.

For any question about this Refund Policy: